The 2018 November Golden Week competition has ended successfully. In these ordinary and extraordinary seven days, we have experienced a lot and learned a lot; maybe the results of our efforts are not so satisfactory, but we persevered to the end! We can proudly say: "We won!" It is said that the harder we work, the luckier we are, and our efforts are not in vain.

During the whole golden week, everyone in the Cultural Tourism Center is a fighter full of energy, and everyone is faced with high-intensity work, whether it is the reception department or the restaurant, whether it is the planning department or the homestay, and our logistics. , Everyone is running at high speed, very tired, but very happy!

1. Tourism Reception

Before dawn, the employees of our tourism reception department have already gone out one after another. They took the vehicles arranged by the company and drove in the direction of our science museum. They drove fast on the main road where there were not many vehicles, because there would be traffic jams at dawn. , many tourist vehicles entering the delta will block the road and delay a lot of time on the road. We entered our science museum very smoothly. All the staff quickly changed into their work clothes and hurriedly took their places after breakfast. When tourists came, they saw our smiling faces and heard us. Caring and caring greetings, for tourists who go out, what is most lacking is the warmth and atmosphere like home. Our staff did it, and praised every employee of our tourism reception department!

2. Restaurant food articles

"Hoo.. sizzling..." Accompanied by the cooking sound of the back kitchen, our restaurant food chapter kicked off, the pots and pans sonata, don't have the taste of eating all the fireworks in the world. During the Golden Week of 11th, our restaurant and back kitchen are the busiest. When passing by the restaurant, we can see our staff in white coats and busy figures everywhere, choosing dishes, cutting dishes, making pastries, and various tasks. In an orderly manner, our food factory on the first floor has become a temporary large restaurant, and our chef has become a god of food who can be cloned. He shuttles between the two kitchens, making delicious and exquisite dishes, conquering one after another. diners' taste buds.

Look, one plate after another of food is on the table, and I start to drool when I smell it....Although our temporary restaurant is a bit shabby, our food is not discounted, and the diners are full of praise and smiles. , no matter how hard it is, it is worth it.

3. Homestay accommodation

"Hello, do you still have a room?" "Wait a minute, there is still a room, I will check in for you immediately, please show your ID card..." During the eleventh period, I came to the reception hall of the homestay, This is the most heard words. During the whole event, the B&B was full, and all the rooms were occupied, which made our reception staff overwhelmed. Although it was difficult, the check-in system was sometimes laggy, and the check-in was delayed for some time, but the tourists They were all reasonable and did not raise any doubts. There is a lot of mobility of tourists, and the staff of the homestay has a lot of work pressure, including room cleaning, bed linen cleaning, etc., but they have successfully completed the reception work and were able to timely and effectively. Dealing with various emergencies has won unanimous praise from tourists.

4. Outreach of planning

"It's polite to scan the code and give away a free drift bottle..." "Our Science Museum will be open for free during the eleventh period!" "If you don't come to the Science Museum, you will come to the Red Beach in vain..." Listen, this It is the staff of our planning department who are fighting on the front line. They are facing the scorching autumn sun and blowing the wet and cold sea breeze. They shuttle like fish in the turbulent flow of people at the entrance of the Wolong Lake parking lot. They have sincere smiles. Recommending the Science Museum to tourists, distributing leaflets, and recommending polite activities to scan the code. Although many tourists did not respond, and even many tourists were disgusted, they still worked hard, as long as there was a glimmer of hope. , don't give up! They gave up the rest time, like Populus euphratica, tenaciously persisted, their throats became hoarse, they drank water, and continued...; their legs were swollen, and they continued in another position..., lips were cracked by the wind, apply some moisturizing The ointment continues... The hard work and perseverance on their bodies are like gold, shining in the sun, dazzling than the sparkling waves of the sea in the sun...

5. Sales

During the whole event, the sales locations of cultural tourism mainly include the sales area on the first floor of the Science Museum, the sales area on the second floor, the sales area of ​​the Jellyfish Museum and the sales booths outside the Jellyfish Museum. Whether it is the sales staff in the museum or the sales staff in the field, they can sell our products to tourists very well. Although they have not undergone systematic and professional training on the eve of the battle, the enthusiasm of our sales staff and the sincerity to tourists make the We successfully sold our products, which played a certain role in promoting the overall sales flow of the Science Museum.

The most important thing to mention is our procurement and logistics. To ensure all supplies during the golden week, the procurement work is indispensable. There is no procurement staff who are early in the morning and late in the purchase and delivery, and there is no overall logistics guarantee. Our entire activity All will be affected to varying degrees, thanks to those outstanding employees who have paid in obscurity.

Of course, everyone will say that what you describe here are all good aspects, and there are still many bad aspects. Why not talk about it, do you want to cover the sun? Don't worry, we all know that no matter what we face or experience, things in this world are full of joys and sorrows. There are joys and sorrows, and there are shortcomings when there are achievements. The shortcomings of each chapter are explained below.

1. Tourism reception

1. The entire visit flow is not smooth. Many tourists think they will be gone after entering the agricultural hall. If there is no guidance from our staff, few people will continue to visit. Although we have made an article on the ground sticker, many tourists still have not visited. more attention.

2. It is a variety of guidance in the museum, which is not eye-catching enough, and many people will ignore it. I don't know what hall is ahead and how to get there.

3. There are few facilities in the museum that really attract the attention of tourists. Except for the game area and the cinema, tourists in other areas are not interested. Some people even find it boring. Good for attracting tourists.

4. We have a small number of staff. During the peak passenger flow period, it is difficult to take into account all aspects. When there are many people, it will inevitably cause damage to the facilities in our exhibition hall. If a large loss is caused, the responsibility cannot be found immediately people.

5. The utilization rate of the shellfish pool in the outfield is too low. In the case that shellfish picking activities cannot be carried out in autumn and winter, it can be made into a net red bridge or an ice skating rink to attract tourists.

6. The inflatable mascot did not appear during the entire event, and missed the opportunity to take photos with tourists and promote it.

Second, the restaurant

1. The food salespersons are not professional enough in the knowledge of the dishes to guide the tourists to order food well.

As a result, many of our special dishes are not single.

2. When there are a large number of diners, the overall situation is chaotic, and there is no professional staff responsible for coordination, which gives the impression of unprofessionalism to tourists, which further affects the desire to eat.

3. In terms of hygiene, some tourists have repeatedly found that there is hair in the dishes. The most taboo thing in catering is hygiene. We must prevent such problems from occurring in the future.

4. The dishes are single and the meat is too much. Many tourists like to eat light dishes. Further efforts are needed in the development of dishes. In addition, the speed of serving food is slow, many tourists are very impatient to wait, and the appearance of the dishes is not good, which cannot arouse people's appetite.

3. Accommodation

1. There is a problem with the speed of check-in. Although we are a homestay, the service must be synchronized with the star-rated hotels. For now, our check-in software has a big problem. When there are few people, it can operate normally. Once there are too many people, it will crash. , which has seriously affected the mood of tourists staying, and we have not agreed with us psychologically, which will further cause the loss of tourists and bring losses to our business.

2. Problems after check-in. Many tourists reported that the bath water is not hot, and the room is too humid. These problems need to be further optimized and improved.

3, the door card problem. At present, the cover of the door card we are using is the manufacturer's picture of the electronic lock, which has nothing to do with our homestay, which also causes the psychological gap of tourists, which is extremely disagreeable. The information of other hotel key cards we have settled in is related to the hotel.

4. Outdoor lighting problem. There are too few light boxes outside the homestay, and it is very dim after nightfall. Many people cannot go out at night. People who go out are easy to get lost and do not know how to find the room they are in. Changming street lights should be installed outdoors to provide convenience for tourists.

5. The overall identification is not obvious. No one knew this was a homestay or a hotel. First of all, there are no signboards with lights and eye-catching guidance settings on the building. Although there are street signs on the roadside, they are not obvious and it is difficult to attract tourists. Although the whole building is very beautifully graffitied, many people do not know what your building is doing. You can see the text written on the building during the day, but it is dark at night and you can't see anything. Although it is more modern, it needs to be marked with obvious signs on the building, so that the maximum value of the homestay can be exerted.

4. Planning

1. The publicity means of scanning the code for free visit should be adjusted. The purpose of tourists paying attention to the official account is relatively clear, which is easy to arouse the disgust of tourists;

2. The passenger flow is less than expected, the tourists in the Red Beach are not effectively guided, the publicity of the company's image is not in place, and the traffic in the park is not fully utilized.

3. The activities of the Food Festival have not been effectively promoted, and the publicity has not been planned in advance.

4. Insufficient personnel distribution. There is a serious shortage of personnel when handing out flyers in a crowded area.

5. Sales

1. The development of tourism derivatives is not in place. As a scenic spot, the most selling point is tourism derivatives. Everyone will want to bring some souvenirs with local characteristics when traveling. Our derivatives are not officially in place.

2. All selling points are company products, which are relatively simple, which will cause numbness to tourists, and they will not be interested in our products.

3. Individual salespersons are not professional, unable to introduce the advantages of our products to customers in detail, and do not know how to sell them.

The above is the overall situation during the entire Golden Week of Cultural Tourism. Although we cannot be perfect, each of us is working hard for our dreams!

What is effort? It comes from Chinese Chinese words, try your best to do things with your own strength and use your best! Each of us knows what hard work is, but how many people really work hard and pay! Looking at the entire Golden Week event, I can confirm that our sincere photosynthesizers are working hard! For our dreams, for our passionate lives, we will not leave any regrets in our lives!

People can because they believe they can. Just like a dream, each of us has a dream, a simple dream when we are happy, a stubborn dream when we fall down, and a persistent dream when our life is low. The dream in my mouth, the dream in my pen, the dream in my hand, the dream in my heart, there are so many dreams, only myself, and only I can complete it, the dream is destined to be a lonely journey. Because of your dreams, you may be questioned, ridiculed, and left out. They are looked down upon because their dreams are too small, and they are said to be unrealistic because their dreams are too big. However, always remember one sentence, today's bitter fruit is the foreshadowing of yesterday, and the present sacrifice is the blossom of tomorrow.

Victory lies in perseverance. To achieve victory, we must persevere in hard work. Success can only be achieved after many failures. Suffering is the whetstone of success and a test of courage, wisdom and perseverance. No matter how hard the road ahead is, as long as you walk in the right direction, no matter how bumpy it is, you will be closer to happiness than standing in place. When you are honest with yourself, no one in the world can deceive you. No matter how hard the road ahead is, as long as you walk in the right direction, no matter how bumpy it is, you will be closer to happiness than standing in place.

Just like every one of us, we gather together for our common dream, we work hard for our common dream, and we strive to create our happy life for our common dream. Today, the happy life of Photosynthesis is not easy to come by, and it is after several generations. The hard work and hard work of the Guanghe people have only brought about today's brilliance.

The science museum where we work, study and live today was built by our chairman, our leadership, and our front-line workers with all their efforts! Countless days and nights, countless overcoming obstacles, countless sweating like rain, in exchange for our comfortable office environment today. We only see the bright and spacious office now, but we don’t see the thinness and vastness when it was just a skeleton, and we don’t see the hardships and efforts of our front-line workers; we only see the brilliance of Photosynthesis today, but we don’t see it in the past. It's hard to walk when working hard; I'm very lucky, we can witness her development and growth here today; I'm very happy, we can grow up with her! Let us cherish the good time of growing together and work hard for a better life in the future!

Efforts create strength, attitude determines height! I believe that the places that can be reached in dreams will one day be reached by footsteps. We will meet all good things eventually.